Bright Bug Support is committed to protecting your privacy and handling personal information respectfully and responsibly. This Privacy Policy outlines how we collect, use, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

What information we collect

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We may collect personal and sensitive information, including but not limited to:

• Names and contact details (e.g. phone number, email address)

• Information provided through enquiry or referral formsInformation related to disability, health, behaviour, or support needs

• Information relevant to behaviour support or counselling services

• Information required for NDIS-related services

• Records of communication (e.g. emails, phone calls)

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Sensitive information is only collected where it is reasonably necessary to provide services and with appropriate consent.​

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How we collect information

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Personal information may be collected when you:

• Submit an enquiry or referral via our website

• Contact us by phone or email

• Engage with our services

• Provide information through secure systems used for service delivery and record keeping

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How we use your information

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We collect and use personal information for purposes including:

• Responding to enquiries and referrals

• Assessing suitability for services and planning supports

• Delivering behaviour support and/or counselling services

• Communicating with individuals, families, carers or support teams (with consent)

• Meeting professional, ethical, legal and regulatory obligations, including those related to the NDIS

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Personal information is only used for purposes directly related to service provision or where required or permitted by law.

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Disclosure of information

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Personal information may be disclosed to:​

• The individual receiving support

• Parents, carers or guardians (where appropriate)

• Support coordinators or other professionals involved in service delivery (with consent)

• Mindful Innovative Action, a registered NDIS provider partnered with Bright Bug Support for the purpose of service delivery and administration

• Regulatory or legal bodies where required or authorised by law

• Bright Bug Support does not sell or trade personal information.

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Storage and security

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Bright Bug Support takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically using secure systems and is accessed only by authorised persons.

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Client records are retained in accordance with professional, ethical and regulatory requirements.

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Access and correction

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You may request access to the personal information we hold about you and request corrections if information is inaccurate, incomplete or out of date. Requests can be made by contacting us using the details below.​

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Website and online forms

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Information submitted via this website is used solely for responding to enquiries or referrals. Referral forms are collected via Jotform, a third-party platform. Data submitted through these forms is stored on Jotform's servers, which maintain security practices in accordance with industry standards. While reasonable steps are taken to protect information transmitted online, no method of transmission over the internet is completely secure.

 

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Changes to this policy

 

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

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Contact us

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If you have any questions, concerns or requests relating to privacy, please contact:

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Bright Bug Support

Email: hello@brightbug.com.au 

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